PetLoop Care Privacy Policy
Who we are
PetLoop Care (“we”, “us”) is a pet care app. For privacy questions, including requests from people in the European Economic Area (EEA), the United Kingdom, and Switzerland, contact us at petloop919@gmail.com.
This policy explains what we collect, why we collect it, and the rights you have. It applies worldwide, including under the EU and UK General Data Protection Regulation (GDPR) where those laws apply to you.
Information we collect
Account. When you create an account we collect your name, username, email address, password (stored by our authentication provider, not in plain text by the app), and an optional profile photo.
Pets and care. You may add pet name, breed, age, gender, date of birth, photos, weight, care logs (such as walks, feeding, vaccines, vet visits, grooming, bathing, and play), and reminders.
Public Pet ID. If you publish a Pet ID, people who scan the QR code or open the link can see the details you choose to share, which may include pet name, photo, breed, medical notes, microchip number, a contact phone number, and a contact note. Do not publish information you do not want strangers to see.
Social features. Posts, photos, optional place you attach to a post, friend connections, and chat messages you send.
Sitter access. Passcodes and the limited pet information you share with a sitter session.
Invites. A referral code and whether an invite was redeemed, so we can apply the extra pet slot.
Subscriptions. If you buy Pro or Premium, Google Play (or the Apple App Store) processes the payment. We do not receive your full card number. RevenueCat, our subscription provider, receives an app user id linked to your account, product identifiers, purchase and renewal status, and related store tokens so we can unlock and restore your plan.
Device and notifications. A push notification token, app version, and basic device information needed to deliver reminders and keep the app working.
We do not sell your personal information.
Why we use it and our legal bases
Where the GDPR applies, we rely on these bases:
- Contract. To create your account, store pets and care records, provide Pet ID, sitters, invites, and the subscription you purchase.
- Legitimate interests. To keep the app secure, prevent abuse, understand whether a feature works, and send service messages such as care reminders you set up. We balance these interests against your rights.
- Consent. For optional push notifications where your device requires permission, for an optional location you attach to a post, and for publishing a public Pet ID. You can withdraw consent in your device settings, by turning a feature off, or by deleting the content.
- Legal obligation. Where we must keep or disclose information to comply with law.
Subscriptions and RevenueCat
Paid plans are billed by Google Play or the Apple App Store. RevenueCat (RevenueCat, Inc.) processes subscription status for us. RevenueCat acts as our processor for that purchase data. Payment card details stay with the store.
You can manage or cancel a subscription in your store account. Deleting your PetLoop Care account does not by itself cancel a store subscription; cancel it in Google Play or the App Store to stop future charges.
RevenueCat’s own privacy notice is at https://www.revenuecat.com/privacy.
Who we share data with
We share personal data only with providers that help us run PetLoop Care:
- Google Firebase — account sign-in, database, file storage, and push notifications.
- Supabase — care reminders, referrals, app configuration, and related backend data.
- RevenueCat — subscription status, as described above.
- Google Play and Apple — payments and receipts.
Other users see what you choose to share: public posts, friend connections, chat messages, sitter sessions, and a published Pet ID. We may also disclose information if the law requires it or to protect users and the service.
We do not sell personal data and we do not share it for cross-context behavioral advertising.
International transfers
PetLoop Care is offered worldwide. Our providers may store and process data in the United States and other countries that may not have the same data-protection laws as your country.
When we transfer personal data from the EEA, the UK, or Switzerland, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses (and the UK equivalent where required), plus provider terms that include those clauses. You can ask us for a summary of these safeguards at petloop919@gmail.com.
How long we keep data
We keep account and pet data while your account is active. If you delete your account in Settings, that deletion is permanent and cannot be restored. We delete your sign-in and the personal data associated with that account, except where we must keep a record for security, fraud prevention, or a legal duty (for example, a short-lived billing record held by the store or RevenueCat). You can create a new account with the same email afterward.
Public Pet ID pages stop being available after you remove them or delete the account. Push tokens are removed when they are no longer valid or when the account is deleted.
Information stored only on your device (offline cache) is removed when you uninstall the app or clear its data.
Your rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data (you can also edit your profile and pets in the app).
- Delete your data. Use Settings → Delete Account, follow the steps at www.petloopcare.com/delete-account, or email us.
- Restrict or object to certain processing, including processing based on legitimate interests.
- Receive a portable copy of data you provided.
- Withdraw consent at any time, without affecting processing that happened before withdrawal.
- Not be subject to a decision based solely on automated processing that produces legal effects. PetLoop Care does not make such decisions.
EEA, UK, and Swiss users may also lodge a complaint with their local data protection authority. We ask that you contact us first so we can try to resolve the issue.
To use these rights, email petloop919@gmail.com from the address on your account. We may need to confirm it is you. We respond within one month, or we will tell you if we need more time as the law allows.
California residents may request access to or deletion of personal information and may not be discriminated against for exercising those rights. We do not sell or share personal information as those terms are used in the California Consumer Privacy Act.
Children
PetLoop Care is not directed at children. You must be at least 16 years old to create an account, or the minimum age required in your country if that age is higher. In the EEA and the UK we do not knowingly offer the service to anyone under 16. If you believe a child has given us personal data, email petloop919@gmail.com and we will delete it.
Security
We use account authentication, access controls, and encrypted connections (HTTPS) to protect data in transit. No method of storage or transmission is completely secure. Keep your password private, and do not put sensitive human medical information into pet notes.
Changes
If we change this policy, we will update the date at the top and, where the change is material, notify you in the app or by email. Continued use after the update means you accept the revised policy, except where the law requires fresh consent.
Contact
Privacy requests and GDPR questions: petloop919@gmail.com
This page is the public copy of the privacy policy shown inside the PetLoop Care app.